Information We Collect
When you make a purchase on brookisleco.com, create an account, join our newsletter, participate in a contest or any other promotion, post a product review, engage with us on our social media platforms, participate in one of our surveys, send us any feedback, questions, comments, suggestions, ideas, or interact with us in any way, you provide us with personal information, such as: your name, email address, mailing address, zip code, phone number and credit card numbers. This allows us to provide you with our online services, process your transactions more efficiently, offer you promotions, contests and other opportunities and, ultimately, give you a higher degree of customer service (together the “Services”). If you choose not to provide the requested information we may not be able to provide you with the Services, or certain features of the Services may not be functional.
Usage and Website Activity Information
When you visit our Website, we or our third-party service providers collect information about your use of the Websites: your Internet service provider’s address, your location as determined by your Internet Protocol (“IP”) address, the name of the website or advertisement directing you, your user agent, as well as your clicks and activity on our Website. In the future, we may use this information to understand how to make our Website more user-friendly to our customers, as well as to provide you with advertising that may be of interest to you. We do not serve interest-based advertising to users we identify as using our websites from EU IP addresses.
Google and Adobe Analytics
We engage with customers on various social media platforms such as Facebook, Twitter, Pinterest and Instagram. If you contact us on one of these platforms for customer service or otherwise, we may contact you via direct message. Those communications are governed by the policies of the relevant social media platform.
Cookies and other tracking technologies
To facilitate your purchases
Facilitating your purchase includes processing your order and payment, shipping the order, providing you with technical support and assistance, and communicating with you about the purchase by email. For example, we will contact you by phone, postal mail, or email to update you of the arrival of the package, to address any issues with the order, or to answer any questions you may have about your order. If you are located in the EU, we will contact you using the contact information you provide (e.g. email, phone, mailing address). The legal basis for this processing of your information is the performance of our contract with you.
How long do we keep your information?
You can request that we delete your personal information by sending an email request to firstname.lastname@example.org. We retain your information after you request such deletion for longer periods for specific purposes to the extent that we are obliged to do so in accordance with applicable laws and regulations and/or as necessary to protect our legal rights or for certain business requirements. For example, when we process your payments, we will retain this data for longer periods of time as required for tax or accounting purposes. Below please find a few additional reasons we would retain some data for longer periods of time:
Security, fraud & abuse prevention – to protect you, other people, and us from fraud, abuse, and unauthorized access.
Financial record-keeping – when you make a payment to us we are often required to retain this information for a long period of time for purposes of accounting, dispute resolution and compliance with tax, anti-money laundering, and other financial regulations.
Complying with legal or regulatory requirements – to meet any applicable law, regulation, legal process, or enforceable governmental request, as required to enforce our terms of service, including investigation of potential violations.
Direct communications with us – if you have directly communicated with us, through a customer support channel on social media, ‘contact us’ form, or a bug report, we may retain reasonable records of those communications.
Brook Isle LLC
88 Glocker Way, Suite #305
Pottstown, PA 19465